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About US:
Electric Scooter - Our company has formed alliance with manufacturers of electric scooters, representative and distributor of Electric bicycles and Li-ion batteries for electric bikes. The products supplied by our company are of high quality, but with reasonably low price.

We have complete engineering facilities for product testing. This enables us to conduct the most up-to-date product testing. So, please feel free to shop on this website, you will get the best service from our customer service team.

We provide products of great value for our customers and aim to develop a large client base. Please feel free to contact us if you have any questions.

Where Are We Located?

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Contact US:

• Tel : (02) 9319 4123
• eMail: order@electricscooter.net.au

Office Hours:

• 9.00 am - 5.00 pm ( Monday - Friday ).

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Payment & Delivery Methods:

Payment methods we take:

• Credit Card
• PayPal
• Bank Transfer
• Cheque
• Money Order

● WorldPay payment system supports Visa, Visa Purchasing MasterCard and WorldPay.

● PayPal payment system supports Visa, MasterCard, eCheck and PayPal.

● Bank Transfer and Money Order

Bank Transfer and Money Order are generally cleared as paid within a day of arriving, however we maintain a clearance time of 5 days for any Company tansfer and 11 days for Personal Cheque due to current banking policy.

Please place an order through our online shopping cart first, then write down your Order Number in the description of the cheque.

 

Delivery Methods

Pick up available from our Alexandria warehouse.

 

We guarantee all the normal orders will be processed in 2 business days, but we are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.

Normally, the eParcel of Australia Post takes two to 10 business days to deliver parcel to our customers, depending on the destination. In case that you do not receive your parcel within the aforesaid time span, the parcel might have lost. Then you should inform us as soon as possible so that we could lodge a complaint of lost parcel to the eParcel of Australia Post.

Our delivery and service charges listed on the website only cover Australia. Please eMail: order@electricscooter.net.au .

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Warranty and Refund Policy:

Warranty:

1. The frame, battery and charger have a warranty of 1 year. Other main parts which include controller, and motor, etc, have a warranty of 6 months. However, lights, indicators, brake systems, tubes, tyres, chain, and cables, etc. are not covered as they are consumables. When consumable replacements are required, they need to be repurchased.
2. Warranty does not cover normal wear & tear, or any loss or damage that is caused by improper assembly, repair or use and so on.
3. Replacement items, if issued, do not restart or in any way extend the warranty period.

Return Policy:

1. Return is ONLY acceptable if the product you purchased has NOT been used.
2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through order@electricscooter.net.au. Items returned without RMA# will delay the process or be ignored.
3. If you are not satisfied with your purchase you need to contact us to obtain a RMA number within 7 days of delivery. We reserve the right to charge a 25% restocking fee for it.
4. All damaged or defective items must be reported within 7 days of delivery. If the item is damaged due to shipping, please save all the documentation and packaging materials in case a claim needs to be filed.
5. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer.
6. In returning the product to us for whatever reasons, you are responsible for the delivery costs in full, and C.O.D. on shipments are not accepted.

 

Return Merchandise Authorization (RMA) Procedures

1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us at order@electricscooter.net.au to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
5. It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.

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